Refunds and Returns Policy

Delivery policy

When will my order be posted?

We pack online orders once a week during the quieter periods of the year.  More frequently during the busy summer months. 

For sales under $500 we assume authority to leave without taking your signature.  Please inform us if you do not wish for that to occur. 

If an item is unavailable for shipment on receipt of your order, we will contact you immediately before processing the remainder of your order.

Returns policy

Faulty / broken product

We ask that a faulty product be photographed and that you contact us via email or phone.  Most commonly this will be a packaging problem due to poor handling in transit.  We take full responsibility for the item and will refund the item along with freight costs OR resend the order – up to you.  Contact us with in 7 days of delivery of the item.

Incorrect or incomplete orders

From time-to-time errors can be made in packing orders.  If that occurs please contact us and we can either replace missing items or offer you a refund.  Please provide us with a photograph of the opened package with contents showing 

Non-faulty products

Returns of non-faulty products fall into three categories:

1. I have changed my mind; or
2. I have ordered the wrong product; or
3. I cancelled my order prior to delivery, but after it has been dispatched.

You are welcome to return the product under either of these three scenarios but you will have to cover the freight of the return.  The product must be unopened and unused, in its original unmarked condition (still saleable), together with proof of purchase.  You must contact us within 7 days of delivery of the original product to you.  

Contact us on 0434698075 or email info@wildpepperisle.com.au.  Please provide your name, contact details, order number, proof of purchase and reason for return. 

Once we have approved the return you may post it to :

Wild Pepper Isle

Suite 418

108-110 Augusta Road

Lenah Valley

Tasmania 7008.

The Australian Consumer Law According to Australian Consumer Law you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, if the goods fail to be of acceptable quality.